Faq

Cape Cod CPR Programs FAQ

Will my school/employer recognize your certification?

Yes. All certifications through Cape Cod CPR & First Aid are nationally and internationally recognized.

I am a nursing/dental or medical student, what certification do I need?

You need to take the BLS Provider course.

How do I receive my course completion card?

After you successfully complete your course and your class record is processed, you will receive an email with instructions to access your electronic course completion card. Check the inbox and spam or junk folder for the email address you used when registering.

For American Heart Association courses, follow the email instructions to claim, download and print your eCard. Visit the AHA eCard help page for step-by-step guidance.

Need your card for a deadline, cannot find the email, or need a correction? Contact Cape Cod CPR at (508) 364-4750 or [email protected].

If I take the course online will my employer accept it?

Yes. You will receive the same certification card as anyone who takes the full course in person. You still need to register for the "skills check-off" to receive a certification card. (Applies to BLS, ACLS, and PALS only) There is no distinction and no one but you will know you took the course online.

Is a book required and if so, how do I get it?

If you are taking CPR, BLS, ACLS, or PALS for the first time a book is required. You can purchase your book here.

I’m not in healthcare but I want to learn CPR what course should I take?

The CPR & AED course covers CPR basics and meets the needs of non-healthcare providers. It certifies you in CPR for Adults, Children, and Infants and includes choking relief.

How long does certification last?

CPR and First Aid certifications from Cape Cod CPR & First Aid Training are valid for 2 full years from the course completion date.

I completed my online BLS, ACLS, or PALS course. How do I schedule my skills check off?

Please view our class schedule and choose a date and time that best works for you with the online class you took. You must bring the completion certificate with you to the skills check. No refunds will be issued if you fail to bring the certificate.

How long do I have to complete my skills check off after I finish my online course?

You have 60 days to complete your skills session.

Do I have to pay separate for skills check off?

Yes. The AHA charges a fee for the online course, and we charge another fee for the skills check. View our "Online Courses" page for more information.

What do I have to do at the skills check off?

Your online course will inform you of the skills you’ll need to perform at your skills check off session.

I’ve never had a BLS Provider, ACLS or PALS certification. Is it okay to take the online course?

If you’ve never had a hands on CPR course it is recommended that you enroll in a in-person, classroom, course rather than online.

Will I receive continuing education credits for taking an online course?

Yes. Some online courses issue continuing education credits. Refer to the online course page for detailed information.

I lost my certification card. What do I do?

For an AHA eCard, follow the AHA instructions to find and view your eCard. Use the name and email address you provided when registering, or your eCard code if you have it. Once accessed, you can download or print your card again.

If you cannot locate your card, need a correction, or completed an ECSI course with us, contact [email protected] or (508) 364-4750. For courses taken elsewhere, contact the training center that issued your card.

I lost my online course completion certificate. What do I do?

Sign in to the account where you completed your online course. For AHA eLearning courses, visit eLearning.Heart.org and open your completed course to access its completion certificate. If your employer assigned the course through another platform, use that platform or contact your employer for help.

Your online course completion certificate is different from your final course completion eCard. Bring the online completion certificate to your required hands-on skills session.

I registered for a class and can not attend. What do I do?

Please see our refund and cancellation policy here.

I registered for my skills check off session but I can not attend. What do I do?

Please see our refund and cancellation policy here.

Are your certifications OSHA approved?

Yes. All of our certifications meet or exceed OSHA standards.